Privacy policy

Effective Date: August 13, 2026

Regulated by the GDPR and French Data Protection Act.

Data Controller: Silvella

Business Address: 60 Rue des Abeilles, 13340 Rognac, France

Support Email: hello@silvella.shop

Phone: +33 71366947

Website: silvella.shop

1. Personal Data We Collect

  • Order information: Full name, French delivery address, email address, phone number for order processing and delivery notifications.
  • Payment information: Card details are processed by PCI-DSS certified third-party payment providers. Silvella does not store complete bank card numbers on our servers.
  • Website analytics data: IP address, device type, browser information and cookie activity to improve website performance.
  • Customer communications: All emails and support messages sent to our contact mailbox.

2. Legal Bases for Data Processing

  • Performance of contract: Process orders, arrange delivery and handle after-sales services.
  • Consent: Send marketing newsletters; you may unsubscribe at any time via the link included in promotional emails.
  • Legitimate interest: Prevent fraud, optimise website experience and respond to customer enquiries.
  • Legal obligation: Retain commercial records required by French tax and accounting regulations.

3. Data Sharing and Third Parties

We will never sell, rent or trade your personal data to unrelated third parties. Data may be shared with:

  • Delivery carriers for parcel dispatch
  • Payment service providers for transaction settlement
  • IT service providers maintaining our website, bound by strict data protection agreements.

4. Your Rights under GDPR

You are entitled to:

  • Request a copy of all personal data we hold about you
  • Correct inaccurate personal information
  • Request erasure of your data where legally applicable
  • Withdraw consent for marketing communications at any time
  • Submit a complaint to the CNIL if you believe we violate data protection rules.

5. Cookies

Our website uses essential cookies to maintain shopping cart and session functions. Optional analytics cookies can be disabled through your browser settings.

6. Data Security and Retention Period

We adopt industry-standard encryption to protect your personal information. Customer order data will be stored for 6 years to meet legal archiving requirements.

7. Contact for Privacy Enquiries

Email: hello@silvella.shop

Address: 60 Rue des Abeilles, 13340 Rognac, France