Terms of service

Effective Date: August 13, 2026

These terms apply to all visits, account registration and orders placed on silvella.shop operated by Silvella.

Contact Details:

Email: hello@silvella.shop

Phone: +33 66499648

Business Address: 60 Rue des Abeilles, 13340 Rognac, France

1. Acceptance of Terms

By accessing and shopping on our website, you agree to comply with all provisions in this document. If you do not accept these terms, please do not use this website.

2. Account Responsibilities

  • You are responsible for keeping your account login credentials confidential.
  • All orders placed under your account are deemed authorised by you.
  • You must provide truthful and complete delivery and contact information.

3. Product and Pricing Information

  • We strive to ensure accurate product images, descriptions and prices. Minor colour variations may appear due to different screen displays.
  • All prices displayed on the website include French VAT unless otherwise stated.
  • We reserve the right to adjust prices and correct obvious pricing errors without obligation to fulfil orders made under incorrect pricing.

4. Order and Contract Formation

Submitting an order constitutes an offer to purchase. A binding sales contract is formed only once we send you the shipping confirmation email. We reserve the right to refuse or cancel orders on reasonable grounds.

5. Payment Rules

Full payment must be completed before your order enters processing. Your order will not be confirmed if payment fails.

6. Intellectual Property

All texts, photographs, logos and graphic content on silvella.shop belong to Silvella. Unauthorised copying, downloading and commercial use are prohibited.

7. Limitation of Liability

To the fullest extent permitted by French consumer law, we shall not be liable for indirect losses arising from use of our website. Your statutory consumer rights remain unaffected.

8. Governing Law

These terms are governed by the laws of France. Any dispute shall fall under the jurisdiction of competent French courts.

9. Policy Updates

We may revise these terms periodically. Updated versions will be published on the website with a new effective date. Continued use of the website means you accept the revised terms.